Order

FORMS

Looking to experience the luxurious taste of our bespoke cakes and desserts while bringing your vision to life?

First, review our ordering policy then fill out our inquiry form once you're ready for a one of a kind custom creation!

 

Order Confirmation, Payment, & Cancellations 

A confirmation email of your order will be sent once your payment is received. If you do not receive a confirmation email, then your order has not been accepted.

Celebration cakes and cupcake orders must be placed at least one week in advance of your delivery or pickup date.

Custom cake orders must be placed at least 2 weeks prior to the requested date. To receive a quote for a custom cake, fill out the contact form below with all of the required information. You will receive a response within 2 business days.

 

Orders under $200 must be paid in full once you receive an invoice. Orders over $200 require a 50% non-refundable deposit due at the time of order. Final payment is due 10 days before the delivery or pickup date. We accept payments via Zelle, Venmo and PayPal.

 

If you need to cancel your order for any reason, then contact us via email at hello@kimonescakeartstudio.com. Orders cancelled 14 days or less before the delivery or pickup date will not be refunded.

Kimone’s Cake Art Studio’s products may contain or come in contact with dairy, wheat, tree nuts, peanuts or other allergens. While every precaution will be taken in the cases of known allergies, it remains the full responsibility of the Client to inform guests of possible allergens. Kimone’s Cake Art Studio is not responsible for any allergic reactions.

A full list of our Terms of Service and contract will be emailed to you once your 50% non-refundable deposit is paid and you agree to review and sign within 48 hours to confirm your order. 

Shipping, Setup & Rentals

Cake stand rentals are available for your order for $40 plus a refundable $50 security deposit. The security deposit

will not be refunded if the cake stand is not returned within 2 business days of the cake pickup or if damages are found.

Shipping is only available for cake jars, DIY Cookie Designer Kits, Celebration Boxes and custom cookie orders. Local pickup is available for all other items. Setup fees start at $50 for local orders. We are not responsible for any damages to custom cookie orders or DIY Cookie Designer Kits once the item is shipped.

We are not responsible for any damage to the cake after setup is complete. You are responsible for providing a sturdy table and appropriate environment for the cake. You agree to hold Kimone's Cake Art Studio harmless for any damages that occur once the cake leaves our studio. You assume full responsibility for the event guests and agrees to indemnify and hold Kimone’s Cake Art Studio harmless from and against all bodily injury, property damage or consequential damages.

Kimone’s Cake Art Studio promises a product of high quality and service, but is not liable for unforeseen circumstances, including but not limited to inclement weather, transportation problems, illness, accidents, labor disputes or strikes, Acts of God, and other causes beyond reasonable control. A delay in transit shall not constitute grounds for a discount or refund.